Our Commitment to Safe Play
q889 takes responsible gambling seriously — not as a compliance checkbox, but as a genuine obligation to the players who use our platform across Pakistan.
Whether you are following Pakistan cricket during an ICC event, watching a PSL T20 night match in Lahore, or spinning slots from Karachi, the same principle applies: your wellbeing matters more than any single bet.
Pakistan Legal Notice: Online gambling may be restricted or prohibited under the Prevention of Gambling Act 1977 and related legislation in Pakistan. q889 does not hold a Pakistani gambling licence and does not claim government authorisation. Users are solely responsible for verifying that online gambling is lawful in their location before registering or wagering. Nothing on this page constitutes legal advice.
Responsible gambling means making informed decisions about when, how much and how often you play — and being able to stop without it affecting the rest of your life. q889 operates under the principle that gambling is a form of adult entertainment with inherent financial risk, not a strategy for making money or solving financial problems.
We have built a suite of player-protection tools directly into the q889 platform. These tools are available to every registered user at no cost and can be activated at any time from your account settings. They include deposit limits, loss limits, session time controls and self-exclusion — all described in full on this page.
Our support team can also be reached directly at [email protected] if you need help activating any protection tool or have questions about your gambling behaviour. All requests are handled confidentially and without judgement.
18+ Only — No Exceptions
q889 is strictly for adults aged 18 and above, or the higher minimum age required by the operator or applicable license jurisdiction — whichever is greater. We enforce this through mandatory age verification at the KYC stage. Any account found to belong to a minor is closed immediately, all bets are voided, and any deposits are returned. No exceptions are made.
Gambling Is Not a Source of Income
Winning is never guaranteed. Every bet carries a risk of financial loss. The odds on any sports event — whether a Pakistan vs India T20 at a packed Gaddafi Stadium or a Premier League match — are set so that the house has a long-term edge. Treat every amount you wager as money you are prepared to lose, not money you expect to win back.
Player Protection Tools
Every q889 account comes with these built-in safety controls. Access them any time via Account Settings — no waiting period required to activate stricter limits.
Deposit Limits
Set a maximum amount you are permitted to deposit over a daily, weekly or monthly period. Once a limit is active, it cannot be increased for 24 hours after the request to ensure no impulsive reversals. Decreasing a limit takes effect immediately.
Loss Limits
Cap the total amount you can lose across all bets within a defined period — daily, weekly or monthly. When your loss limit is reached, betting is automatically suspended for that period. This protects you from chasing losses in a single session.
Session Time Limits
Define the maximum amount of time you spend on the platform in a single session. When your time limit is reached, q889 will display an alert and, if you have chosen a hard limit, automatically end your session until a cooldown period has elapsed.
Reality Checks
Receive on-screen notifications at regular intervals reminding you how long you have been playing and how much you have wagered during the current session. You can set reminder intervals from 15 minutes upward directly in your account settings.
Cooling-Off Periods
If you need a short break without full self-exclusion, a cooling-off period suspends your account from betting for a defined window — 24 hours, 48 hours, one week or one month. Your account remains accessible for viewing transaction history during this time.
Self-Exclusion
Take a longer-term or permanent break. Once self-exclusion is activated, your account is suspended for the chosen period and you cannot reverse it before the term expires. Full details on self-exclusion options are in the dedicated section below.
Self-Exclusion
Self-exclusion is the strongest account-level protection tool available on q889. Once activated, it cannot be reversed until the chosen period has fully elapsed.
Activating self-exclusion immediately suspends your ability to log in, deposit or place any bet. Pending bets placed before the exclusion was activated will be settled normally and any remaining real-money balance will be held securely until the exclusion period ends or you request a withdrawal via support.
To activate self-exclusion, go to Account Settings → Responsible Gambling → Self-Exclusion, or contact [email protected] and our team will process it immediately, around the clock.
Choose Your Exclusion Period
Select the duration that feels right for where you are right now. There is no wrong choice — a shorter break is better than no break. Permanent exclusion is irreversible and we encourage anyone experiencing serious gambling harm to choose it without hesitation.
During any active self-exclusion period, q889 will suppress all promotional emails and bonus communications to your registered email address. If you continue to receive marketing emails, contact support immediately so we can investigate and resolve it.
How to Set Your Limits
Setting up your personal limits on q889 takes less than two minutes. Follow these steps from any device.
Log In to Your Account
Sign in to q889 using your registered email address and password. Make sure you are on the official site at q889.cam — do not set limits through any unofficial mirror or third-party link.
Open Account Settings
Click on your username or profile icon in the top-right corner and select Account Settings from the dropdown menu.
Navigate to Responsible Gambling
Within Account Settings, locate the Responsible Gambling tab. All protection tools — deposit limits, loss limits, session time limits, reality checks, cooling-off and self-exclusion — are grouped here.
Choose and Confirm Your Limit
Select the tool you want to activate, enter your chosen amount or duration, and confirm. Stricter limits (lower amounts, longer exclusions) apply immediately. Requests to relax a limit undergo a mandatory 24-hour cooling period before taking effect.
Email Confirmation
You will receive a confirmation email to your registered address summarising the limit you have set. Keep this for your records. If you do not receive a confirmation within 15 minutes, contact support at [email protected].
Warning Signs to Watch For
Problem gambling often develops gradually. The following patterns are recognised warning signs. If several of these apply to you, we strongly encourage you to use our self-exclusion tool and seek independent support.
Betting more than you originally planned, or increasing stake sizes to try to recover previous losses.
Spending significantly more time gambling than you intend to — losing track of hours while playing.
Using money set aside for rent, bills, groceries or family needs (such as school fees) to fund your gambling.
Lying to family members or close friends about how much time or money you spend gambling.
Feeling restless, irritable or anxious when you try to cut down or stop gambling.
Returning to gambling the day after a loss specifically to try to win the money back ("chasing losses").
Missing work, university or family commitments because of gambling sessions or the need to place a bet.
Borrowing money from friends, family or informal lenders in Karachi, Lahore, Rawalpindi or elsewhere to gamble.
Gambling to escape stress, depression, personal problems or difficult situations rather than for entertainment.
Recognising these signs in yourself takes honesty and courage. If two or more of the above apply to you, please do not wait — activate a cooling-off period or full self-exclusion now from your account settings, and speak to one of the support organisations listed below. Early action makes recovery significantly easier.
Self-Assessment
Ask yourself the following questions honestly. This is not a diagnostic tool — it is a reflection exercise to help you evaluate your relationship with gambling.
If you answered yes to one or more of these questions, your gambling habits may be worth reviewing. Consider setting stricter deposit and time limits, taking a cooling-off break, or reading our FAQ for more guidance. If the pattern feels serious, self-exclusion and independent support are both available immediately.
Have you ever bet more money than you could comfortably afford to lose in a single day?
Have you ever felt the need to bet increasing amounts of money to get the same level of excitement?
Have you tried to cut back on gambling but found it difficult to stick to your own limits?
Have you used gambling as a way to deal with stress, anxiety, loneliness or other personal problems?
After losing money, have you returned to gambling the next day with the intention of winning it back?
Has anyone close to you — a family member, a friend or a colleague — expressed concern about your gambling?
Have you ever hidden your gambling activity or the amount you have spent from people close to you?
Has gambling ever caused you financial difficulty — such as missing a bill, delaying a payment or borrowing money?
Protecting Minors
q889 takes its obligation to prevent underage gambling with complete seriousness. The following measures are in place to keep the platform inaccessible to minors.
Mandatory Age Verification
Every account must complete KYC identity verification. A valid government-issued ID (CNIC or passport) is required before any withdrawal is processed. Suspected underage accounts are suspended pending review.
Use Parental Controls
If you share devices with minors, install parental control software that blocks gambling websites. Many routers and mobile devices in Pakistan support content filtering that can be configured by parents or guardians.
Secure Your Account
Never share your q889 username or password with anyone, including family members. Enable two-factor authentication in your account security settings for an additional layer of protection against unauthorised access.
Report Underage Access
If you believe a minor has accessed or registered a q889 account, contact support immediately at [email protected]. We will investigate and close the account without delay, returning any deposited funds.
Support Resources
If you need to talk to someone independent about your gambling, the following organisations offer guidance and support. Contact details are provided as plain text for reference — q889 has no affiliation with these organisations.
A worldwide fellowship of men and women who share their experience, strength and hope with each other so they may solve their common problem and help others recover from a gambling disorder. Meetings are available online and in-person in many countries.
Website: gamblersanonymous.org (text reference only)GamCare is a leading provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. While primarily UK-focused, their online resources and live chat support are accessible internationally.
Website: gamcare.org.uk (text reference only)BeGambleAware offers a free helpline, online chat and treatment referral services for people experiencing problems related to gambling. Their self-help tools and assessment resources are available online and can be accessed from Pakistan.
Website: begambleaware.org (text reference only)Our own support team is available around the clock to help you activate any protection tool on your account, answer responsible gambling questions, or process an immediate self-exclusion request — no waiting, no judgement.
Email: [email protected] (plain text — not a link)Pakistan's Umang helpline provides mental health counselling and emotional support in both English and Urdu. If gambling-related stress or anxiety is affecting your mental wellbeing, reaching out to a counsellor is a positive step.
Umang helpline: 0317-4288665 (text reference only — not a link)Gordon Moody provides residential treatment and therapeutic support for people with severe gambling problems. Their online resources include self-help workbooks and referral pathways accessible internationally, including from Pakistan.
Website: gordonmoody.org.uk (text reference only)All organisation names above are provided as informational references only. q889 has no commercial relationship with, and does not receive referral fees from, any of the organisations listed. Website addresses are text-only and must be typed manually into your browser. Availability of services in Pakistan may vary — contact each organisation directly to confirm.
Enjoy the Game. Stay in Control.
q889 is built for entertainment. Set your limits before you start, use the tools available to you, and never bet more than you can comfortably afford to lose. If you ever feel gambling is becoming a problem, help is one click away — in your account settings or via our support team at [email protected].
18+ only, or the higher minimum required by the operator/license jurisdiction. Online gambling may be restricted or prohibited under local law, including the Prevention of Gambling Act 1977 in Pakistan. Gambling involves risk of financial loss. Never gamble more than you can afford to lose. Do not chase losses.